Service Status

Connectivity Service status

PLANNED OUTAGE: 25/08/2026 – 5:30pm  – Internal configuration work required (TBC)

Latest Update

• 25/08/2026 12:54 – Fibre line is back in service.

Recent Updates 

• 25/08/2026 12:35 – Configuration is taking place on fibre line to restore connectivity.

• 25/08/2026 12:10 – Temporary service established whilst loss of connectivity is investigated. 

• 25/08/2026 12:01 – Currently investigating loss of service. 

• 21/08/2026 11:55 I’m pleased to confirm that we are now operating as usual, and internet connectivity is currently available across the Centre.

• 21/08/2026 – 5:30pm  – Further configuration works being completed

• 20/08/2026 16:30 The switchover to the leased line will take place tonight. Some further configuration may be required tomorrow.

• 20/08/2026 14:18 – We have received handover of the lease line. This handover means that the necessary configuration work can begin. Stay tuned for more updates!

• 20/08/2026 10:53 We are aware of an issue that has been affecting phones. This has been investigated and a change has been made to mitigate the issue. If issues persists please reboot the phone and wait 20 seconds before reconnecting.

• 20/08/2026 08:43 – Our provider has been chasing the network and reported that necessary tests and checks have been completed and we awaiting the paperwork for the handover.

• 19/08/2026 17:02 – I really wish I could give you all better news but unfortunately, there is no further update on connectivity today. We are currently awaiting the supplier to hand over the line before we can progress with the next steps.

• 19/08/2026 11:05 – Still waiting for network to perform necessary checks on lease line before handover.

• 19/08/2026 10:46 – Have chased provider to see if we have any updates from the network regarding handover.

• 18/08/2026 17:30 – The planned outage has rescheduled for tomorrow 19th August at 5:30pm.

• 18/08/2026 17:14 – The planned outage has been cancelled.

• 18/08/2026 16:50 –  Work is continuing work to bring the new leased line into service. As part of this work, there will be a short, planned interruption to the current internet service between 5:30pm and 5:40pm.

• 18/08/2026 16:20 – The leased line has now been physically installed. We are awaiting handover from the network provider to our service provider, which will include the technical details required to configure and activate the service. This process would normally take 3–4 working days but has been escalated and is being fast-tracked. We will provide a further update as soon as the handover is complete.

• 18/08/2026 15:55 – Physical work on the line has been completed. Further remote work is required to ensure the line can go live, updates to follow.

• 18/08/2026 14:15 – Engineer has arrived at the Centre for installation of the new lease line. 

• 18/08/2026 13:56 – Update received – Work is continuing at the Maidstone Exchange on the circuit. Once this is complete an Installation team will be dispatched to continue the work at the Centre. 

• 18/08/2026 13:20 – Provider is chasing for updates from the network regarding engineer progress.

• 18/08/2026 12:40 – Have chased for update on engineer’s progress at the Maidstone Exchange.

• 18/08/2026 10:10 – Engineer is visiting the Maidstone Exchange. This will be chased if engineer is gone for too long.

• 18/08/2026 09:50 – The engineer has arrived to begin the work.

• 18/08/2026 09:44 – We have been assured that an Openreach engineer will be attending this morning. We will provide a further update as soon as we have more information.

• 18/08/2026 09:37 – Chased provider on information regarding the engineer.

• 18/08/2026 07:21 – An engineer is expected to attend site to day for the installation of a new Maidstone Innovation Centre Lease Line.