Cancellation Policy

We understand that plans can change, and we aim to be as flexible as possible. Our cancellation policy is designed to ensure that seminar room bookings at Maidstone Innovation Centre are managed fairly and efficiently, allowing us to offer availability to other customers when cancellations occur. Please take a moment to review the details below so you’re aware of the timeframes and refund options available.

Seminar Room bookings – terms & conditions

Booking Hours: 9:00am – 4:00pm.

Working Days:  Monday – Friday excludingbank holidays.

Grace Period: A maximum grace period of 30 minutes is allowed to conclude meetings.

Extensions: Must be agreed by management and may be subject to overtime charges – innovation@maidstone.gov.uk

Overtime Charges: £71.00 per hour.

Building Closure: 5:00pm (Fridays 4:30pm) unless Extension is agreed.

Confirmation Deadline: All requirements must be confirmed at least 5 working days before the event.

Organiser responsibilities

• Maintain a record of all event attendees.
• Share Health & Safety and housekeeping information provided by our team.

Refund policy

We will provide refunds based on the schedule below:

• Full Refund: Cancel 5+ working days before the event.
• Partial Refund: Cancel 2-4 working days before the event.
• No Refund: Cancel fewer than 2 working days before the event

How to cancel

You can cancel your booking by emailing innovation@maidstone.gov.uk

The timestamp of your email determines the cancellation window.

Need help?

For questions or exceptional circumstances, please contact our team directly:

By phone: 01622 291166

By email: innovation@maidstone.gov.uk